FAQ - Boys & Girls Club of Southwest County

Frequently Asked Questions

How do I enroll a new child in the program?
How do I enroll an existing child in a new service?
How do I change/update information about my child?
Which Clubhouse should I choose for my child?
How do I withdraw my child from the program?
Additional information not related to the enrollment process
What are your hours of operations at each Clubhouse?
Are there any closures during the summer?
When are payments due?
What if I’m late to pick up my child?
I only need two days a week, can I pay a prorated fee?
Does Day Camp have field trips?
I’d like a refund on my fees, may I get that?
I am on the waiting list for camp, when will I get a spot?
Do you provide water?
What are your discipline policies for youth?

How do I enroll a new child in the program?

Step 1: Choose Profile from tabs on top of site and select Add Member

Step 2: Answer questions regarding new child

Step 3: Select Enroll Now or go to Enrollment screen

Choose child you want to enroll in new service
Choose location where service is located
Choose service for which you want to enroll
Choose Manual Pay or Auto Pay
Choose rate for which you qualify and provide requested verification information
Choose discount if this is your second or additional child you are enrolling in our services for the same period and provide requested verification information
Choose start and end dates child will attend the service
Choose frequency of payments
Hit Continue to Payment Options

Step 4: on Billing Information screen

Enter Credit/Debit Card information
Click Pay and Complete Enrollment
Read and click Agree to the Payment and Enrollment Policy

You have enrolled your child

How do I enroll an existing child in a new service?

Step 1: Choose Enroll Tab from top of website or from the User Account on top left side of website.

Step 2: on Member Enrollment screen

Choose child you want to enroll in new service
Choose location where service is located
Choose service for which you want to enroll
Choose manual payment or auto payment
Choose rate for which you qualify and provide requested verification information
Choose discount if this is your second or additional child you are enrolling in our services for the same period and provide requested verification information
Choose start and end dates child will attend the service
Choose frequency of payments
Click Continue to Payment Options

Step 3: on Billing Information screen

Enter Credit/Debit Card information
Click Pay and Complete Enrollment
Read and click Agree to the Payment and Enrollment Policy

You have enrolled your child

How do I change/update information about my child?

Step 1: Choose Profiles and then Members from top of website, and select the child you want to update

Step 2: Choose the tab with the information you want to update

Step 3: Choose Edit This Information at below the information

Step 4: Edit the information you want and click Update this Information

Which Clubhouse should I choose for my child?

The Clubhouse you want to select is where your child will be attending the primary service in which they are participating. This is typically the Club your child attends.

Temecula - Pechanga Great Oak Clubhouse - 31465 Via Cordoba, CA 92592

Murrieta - 40550 California Oaks Road, Murrieta CA 92562

Lakeland Village Clubhouse - 16275 Grand Ave, Lake Elsinore CA 92530

How do I withdraw my child from the program?

Step 1: Go to Financials Section and select Services

Step 2: Identify the Child and Service you want to Withdraw

Step 3: Click on the Withdraw button for that service

*Please note that you will have to withdraw from each service separately for each child.

*Please also note that we require one week advance notice to withdraw from the program. If you do not withdraw by the Friday before, you will be dropped from the program for the entirety of the summer. Also, if you are on autopay, you will be charged on the Wednesday prior to the start of camp. A refund request will need to be made in writing prior to the start of camp. We do not issue refunds once the camp has begun due to availability.

What are your hours of operations at each Clubhouse?

Monday through Thursday, 7AM-6:30PM. Friday 7AM-5:30PM. We close early on Friday to give our team to deep clean and prepare for the next week.

Are there any closures during the summer?

Yes. We will be closed on Thursday June 19th for Juneteenth and Thursday July 4th for Independence Day. We will also be closed the following days at the end of summer to prepare for the upcoming school year:

Pechanga Great Oak– August 11th and 12th

Lakeland/Murrieta – August 7th and 8th

When are payments due?

All payments for each week of camp will be due on the Wednesday prior to camp. There will be a late fee of $20 if the payment is collected on Thursday. If we do not receive payment by Thursday at 6:00 p.m., your spot will be given to the next person on the waiting list and you may lose your spot for the summer. Due to limited availability, we encourage ALL FAMILIES to pay by the Wednesday before.

What if I’m late to pick up my child?

Any members that are still at the Club after this time will be subject to a late fee of $1 for every minute after 6:30 p.m. on Monday-Thursday and 5:30 p.m. oOn Friday’s

I only need two days a week, can I pay a prorated fee?

No. Unfortunately due to high demand, we only accept payment for the full week. We do not offer prorated fees or daily rates.

Does Day Camp have field trips?

No. Due to limited resources, we are unable to offer that currently. Although, at our Pechanga Great Oak Clubhouse in Temecula, we have an Adventure Camp where members in grades 6-9 will go on 2-3 trips a week to various locations in Riverside County. This is extremely limited and has a cost of $175 weekly.

I’d like a refund on my fees, may I get that?

If you paid for the full week of camp and require a refund, we will honor this if the request is made by the Thursday prior to the start of camp. After that Thursday, all payments are non-refundable.

I am on the waiting list for camp, when will I get a spot?

This is based on availability and there are no guarantees that we can provide a spot to everyone on the list.

Do you provide water?

We ask that all parents provide their children with water in a labeled water bottle. We will not be providing water bottles this summer. There is a water fountain on site.

What are your discipline policies for youth?

All youth are expected to respect themselves, respect others, respect materials and take responsibility for their own actions. Staff are trained to coach and de-escalate situations. If a member put’s their hands on another child, leaves their assigned area without permission or deliberately fails to listen to our staff members, this is grounds for a written corrective action and/or suspension. Our goal is to verbal counsel first, but repeated action may lead to further disciplinary action up to and including suspension or removal from the program.